Guess what? Exactly three hours after posting this blog entry, I got an email from my long-time contact at UnitedHealthcare saying that she will remain my contact.
It's wrong. I don't want special attention. I want them to take care of all of their members appropriately, with respect.
So those of you with UnitedHealthcare, if you can't get anywhere, call me. I'll either get it resolved for you or document the problems until I have documented enough abuse to be able to act on behalf of a larger number of patients.
This fight is not over -- not by a long shot. Jennifer