NY Times Negates Value of Insurance Appeals

My friends at the NY Times have gotten it all wrong again. Today, in an article about the expansion of appeal rights under health reform, they portray the new law as not making that great a change since most consumers don't know that they have a right to appeal or have the ability to appeal because most lawyers won't take these cases. Um . . . I'm here (waving madly). We do free insurance appeals, and we win all the time -- not 100% of the time, but 85-90%. Who's the NY Times talking to, and why do they knock one of the best consumer advances to come from the new health reform law? Jennifer